BPO Outsourcing Scenarios:

Any of the work that is given out of the entity of yours self/organization is called job is outsourced. Broadly domestic outsourcing, international outsourcing is the classification we can give for better understand purpose.
There is Voice based, Non Voice based and Semi voice jobs outsourced.
Call centers is the real example of voice based.

How do Call centers work: Any huge firms that has customer base need to give support on their product or business and also market their products or business. In this lines
Outbound calls calling and updating about the new products or business might be collecting information related to particular surveys etc.

Inbound Calls these majorly applicable for service industry like you have credit card and need to know the tariffs etc., you call up the number given by the bank and get the most of the times these numbers will Toll free few numbers are charged call also. These types are called inbound calls.

Non voice related this topic speaks about jobs like Data entering the details either by seeing the hard copy or scanned copy (typically followed in today’s technology). Data conversion job converting from one type of format to other type of format like PDF to word, PDF to excel, databases format etc.,

Articles on drafts shortly being posted:
1) Detail Explanation of Each BPO domain
2) Handling each types of process
3) Methods to be integrated.
4) Software Industry and scenarios
5) Certifications and importance
6) Quality control methods.